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Patient Service Representatives

This team is here to make sure you have the best experience possible. They do everything from scheduling your first visit to filling out work forms, authorizing tests and so much more. Rest assured you’ll always be greeted with a smile and a warm welcome!
Katie McKendry

Katie McKendry

Patient Service Representative

Katie has been with Westphal Orthopedics since the beginning of 2018 but has had years of experience prior to that. She always has our patients best interest in mind, and goes out of her way to ensure that each and every patient has a great experience. Not only is she working in the front office, but she is also training as an administrative assistant. When she’s not working, she enjoys baking, cooking, and of course, eating all the tasty treats that she makes.

When Katie was growing up, she always wanted to be a lifeguard. When asked why, she’ll tell you that she always liked the idea of saving lives while getting a suntan! Although she may not be getting a tan while she works, she is happy when she sees our patients return to the quality of life that they have lost.

Some interesting things about Katie: If she could see anyone in concert, past or present, she would choose either Elvis or Michael Jackson. Her most memorable vacation was when she traveled to Ireland for her honeymoon which was her first trip overseas. And if she could stay one age for the rest of her life, it would be 23, the year she met her husband!

Alison Livelsberger

Alison Livelsberger

Patient Service Representative

Alison joined Westphal Orthopedics in May of 2019 and brings with her a wealth of experience. She has a background in medical billing and coding, but her passion is assisting patients through their surgical journey. Whether she’s their first point of contact or last, Alison strives to make every patient feel comfortable and welcome.

When she’s not helping our patients, Alison enjoys spending time with her family. She enjoys taking walks, cool beverages and relaxing with some Netflix!

Aurora Quinones

Aurora Quinones

Patient Service Representative

Aurora joined our team in July of 2018, bringing 10+ years of experience with her. She is one of the most up-beat ladies you’ll ever meet. She’s always in a great mood (unless her alarm doesn’t go off in time or there is traffic on her way to work!). You’ll often hear her engaged in pleasant conversations and sharing laughs with our patients.

This busy mother of two young boys enjoys reading mystery books and homicide detective stories. She took this joy a step further and took criminal justice courses to satisfy her curiosity. In her free time, she enjoys cross-stitching, watching some of her favorite TV shows and taking her kids out to do fun things. In the summers, her favorite thing to do is spend time with her family at the Maryland Shore,