Patient Service Representatives
Patient Service RepresentativeDeisy (like the flower, but spelled differently) has been with our practice since 2016 and has proven herself to be a valuable asset. Chances are, she’ll be the first one you see when you walk in to our office. In fact, her favorite part of her job is getting to meet our patients as they arrive and greeting them with a warm smile and conversation. She says that she enjoys chatting with people and strives to make them feel a little more comfortable about their visits.
When Deisy isn’t working, she’s usually chasing around her three children. Her favorite things to do are spending time with her family and finding that rare, quiet time with her husband. Growing up, she wanted to be a private investigator. Although that’s not where she ended up, she still gets to do a lot of investigating when it comes to insurance requirements and authorizations!
A fun fact about Deisy: When asked what her most memorable vacation was, she says, “My most memorable vacation occurred in 2013. I had the opportunity to travel to Mexico where I met my paternal grandparents for the first time. I saw where my parents grew up and met lots of extended family. While I was there, my dad was trying to teach me how to use a sling shot. He killed a bird and I cried for three days. My oldest son has now been there twice with my parents. He loves it, especially the chickens!”
Patient Service RepresentativeKatie has been with Westphal Orthopedics since the beginning of 2018 but has had years of experience prior to that. She always has our patients best interest in mind, and goes out of her way to ensure that each and every patient has a great experience. Not only is she working in the front office, but she is also training as an administrative assistant. When she’s not working, she enjoys baking, cooking, and of course, eating all the tasty treats that she makes.
When Katie was growing up, she always wanted to be a lifeguard. When asked why, she’ll tell you that she always liked the idea of saving lives while getting a suntan! Although she may not be getting a tan while she works, she is happy when she sees our patients return to the quality of life that they have lost.
Some interesting things about Katie: If she could see anyone in concert, past or present, she would choose either Elvis or Michael Jackson. Her most memorable vacation was when she traveled to Ireland for her honeymoon which was her first trip overseas. And if she could stay one age for the rest of her life, it would be 23, the year she met her husband!
Patient Service RepresentativeAurora joined our team in July of 2018, bringing 10+ years of experience with her. She is one of the most up-beat ladies you’ll ever meet. She’s always in a great mood (unless her alarm doesn’t go off in time or there is traffic on her way to work!). You’ll often hear her engaged in pleasant conversations and sharing laughs with our patients.
This busy mother of two young boys enjoys reading mystery books and homicide detective stories. She took this joy a step further and took criminal justice courses to satisfy her curiosity. In her free time, she enjoys cross-stitching, watching some of her favorite TV shows and taking her kids out to do fun things. In the summers, her favorite thing to do is spend time with her family at the Maryland Shore,